Tag Archives: customer service

The importance of customer service (2)

The man dozed. For the first time in over a year, he could lie in late in bed. Time to rest from the hassles of home. Phew. Two weeks alone on the Greek Island he loved and Bang! Bang! ‘Cleaning!’ … Continue reading

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The difference between a product and a service

In my last post, I shared my experience of pouring hundreds of cans of beer down the drain in Vietnam due the high level of care Heineken take to ensure that every can of their lager meets their strict quality … Continue reading

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